Welcome to the Retailer App (the “App”). AltPay (Private) Limited (“AltPay”) take protection of and respect for your personal data very seriously and we are committed to ensuring that your personal data is protected.

By accessing and using the App, you acknowledge that you have read and understood the Retailer App Privacy Policy (the “Policy”).

The Policy explains how we collect, use, and share the information gathered about you through your use of the App and aims to inform you about the rights and freedoms that you can exercise about our use of your personal data. This Policy also describes the measures we implement to protect this data.

If you do not want us to process any of your personal information through this App, as set out in this Policy, you may reject the privacy notification and navigate away from the App.

Altpay (Private) Limited is the “data controller” for personal data relating to use of the App. These processing operations are carried out in accordance with applicable law and are subject to pre-established procedural requirements.

The terms “we”, “our”, “us” refer to Altpay, in its capacity as data controller.

This Policy sets out our privacy practices as follows:

1. What personal data we collect from you

2. How and for what purposes we use your personal data

3. How we share and disclose your personal data

4. Where your data is stored

5. How long we store your data

6. Your rights and choices

7. How we protect your personal data

8. External links

9. Personal data of minors

10. Changes to the Policy

11 How can you contact us

1. What personal data do we collect from you?

To ensure the protection of your privacy and your personal data, we define personal data as any information that identifies or enables to identify an individual, directly or indirectly, by reference to an identifier (such as an identification number or location data) or one or several factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that individual.

We collect personal data in different ways and this data will be processed in accordance with the purposes described below.

1.1 Data you provide to us directly

To use the App and to benefit from our services, you must provide us with a certain amount of personal data at the time of registration to create your account or to receive our offers and promotions. This includes only your mobile phone number.

2. How and for what purposes do we use your personal data

We use the personal data we collect from you for the following purposes:

to register users for Retailer app.
to answer your questions or information requests more efficiently.
to provide you with business information to administer the App for internal operations including troubleshooting.
to ensure that content from the App is presented in the most effective manner for you and your devices.
as part of our effort to keep our App safe and secure.
to notify you when updates for the App are available and of changes to any products or services we offer or provide through it;
to understand your preferences and improve your experience and user satisfaction when you visit the App and our services.
to carry out statistical analyses on use of the App and visit frequency; and
to monitor the stability and performance of the App to improve it.

3. How we share and disclose your personal data

We will share your personal data with third parties only in the event of following:

(a) when explicitly requested by you;

(b) when required by a court order or any legal or regulatory requirement.

(d) to enforce our Terms of Use.

(e) to ensure the safety and security of our users, consumers and third parties; and

(f) to protect our rights and property and the rights and property of third parties.

4. Where your data is stored

Your personal data is stored with us , Altpay, as processor in Pakistan under strict PCI-DSS sensitive data protection guidelines.

5. How long we store your data

We will not retain your information for longer than is necessary for our business purposes or for legal requirements. However, please be advised that we may retain some information after you have closed your account with us, for instance if doing so is necessary to meet our legal obligations.

6. Your rights and choices

In accordance with applicable local law, you have the right to request access to your personal data, or to modify, rectify, and delete your personal data, and to object to the processing of your personal data for legitimate reasons.

Where you have provided consent in relation to any processing carried out by us through the App (e.g., to provide you with location-based services), you may withdraw your consent at any time, in which case we will cease to process your data for such purposes and stop offering you those services.

To exercise your rights, please send us your request using the contact details, either by e-mail or by post mail. If you make such a request, we are entitled to request appropriate identification before servicing such a request.

You can also request to close your account at any time by contacting us as described below.

7. How we protect your personal data

We undertake to take appropriate technical and organizational measures to preserve the security and privacy of your personal data and, in particular, to prevent it from being distorted or damaged, and to prevent access to it by unauthorized third parties.

8. External links

If any part of the App links you to a App, those Apps do not operate under this Policy. We recommend you examine the privacy statements posted on those Apps to understand their procedures for collecting, using and disclosing personal data.

9. Personal data of minors

Please note that the App is reserved for persons over 18 years of age and we are not intending to collect or process personal data of minors below 18. Consequently, if you are aged under 18, please get your parent's or guardian's permission before you share information with us using the App.

Users without this consent are not allowed to provide us with information and, if they do so, we will cease to process their information as soon as we find out. We cannot be held liable if information belonging to minors is entered during registration in breach of these stipulations.

10. Changes to the Policy

This Policy was last updated on February 6, 2024. You can find the latest version in the bottom menu of the App. We reserve the right to review and revise this Policy from time to time, in particular to satisfy the requirements of providers of platforms for the distribution of applications. We will inform you about any such change and we will provide you with a then current version of the Policy.

11. How can you contact us?

If you have any questions, concerns or complaints about this Policy or the way we process your personal data, please send us your request at info@altpay.biz.